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POLICY
Please read our policies carefully
If you have any questions please do not hesitate to contact us
IINFILLS
Hi-Lash does not infill work from other salons. If you have foreign lash extensions, please book in for a new set with a removal add-on.
All artists listed on the Hi-Lash website will happily infill each other's work.
If you are a returning client, you must have 50-60% lash extensions remaining to qualify for an infill within 3 weeks.
DEPOSIT
Deposits are non transferrable or refundable if you cancel or reschedule within 48hrs of your appointments. Bookings cancelled or rescheduled within 48hrs require a new online booking and deposit.
RESCHEDULING/
CANCELLATION
Please reschedule or cancel your appointment within 48hrs. This can be done via email or the confirmation email at the bottom of the page. Your deposit will be non-refundable.
CONFIRMATION EMAIL
After booking your appointment, check your email (including junk) for all information regarding location and any pre appointment reminders. You can make changes to your booking through the confirmation email.
NO SHOWS
If you miss or cancel your appointment without 24 hours notice, you will be responsible for 100% of the appointment fee.
PAYMENT OPTIONS
We now offer afterpay as an alternative payment method.
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